Claims Investigator - Carmel, Indiana

Agility 360 is searching for a Claims Investigator for an in-office (Carmel, IN) 3-Month contract role with a growing client! The Claims Investigator will be tasked with a variety of duties such as making outbound calls/emails, looking at vehicle damages, paying attention to detail on reports, all while multitasking multiple claims. This position will NOT require an adjusters license but licensing or prior experience would be preferred. 

Job Duties

• Make and answer phone calls with customers, agents, and repair facilities
• Ensure acknowledgment of claims and that needed documents are supplied by client
• Process email, handle files, and input notes/diary entries in the claims system 
• Help with pending claims, sending regulatory letters and issuing payments
• Review all required claim documentation including security agreements, histories, evaluations, notes, and statements.
• Prepares and submits administrative reports as required
• Delivers an outstanding customer service experience to all internal, external, current, and prospective nationwide customers
• Additional duties as required.

Qualifications / Skills

• High school diploma or equivalent, required
• Customer Service experience, required
• Claims related call center experience is preferred
• Adjuster license NOT required but licensing or prior claims experience is preferred
• Proven Microsoft Excel, Word and Outlook experience
• Strong communication etiquette (verbal and written)
• Competent in organization, multi-tasking, and prioritization, while maintaining confidentiality.
• Detail oriented with attention to accuracy

Details

• 3-Month Contract position with a growing company (could be extended)
• Location: Carmel, IN
• Hourly Pay Rate: $17/hr
• Shift: Monday-Friday, 8:30 am - 5:00 pm EST
• Employment consideration is contingent on passing a background check