Mortgage Servicing QC Auditor

Agility 360 is searching for a Mortgage Servicing QC Auditor for a contract role in Irving, TX. As a Mortgage Servicing QC Auditor you'll review, test, and analyze information, reports or data to determine if the applicable process is in compliance with internal policy or regulations. You will assist by performing transactional testing of various loan servicing functions performed by our client's contracted servicing vendor, including but not limited to researching consumer complaints.

ESSENTIAL JOB FUNCTIONS

• Conduct quality control reviews of Servicing vendor, which requires knowledge and understanding of servicer’s actions during the servicing “life-events” of a mortgage loan such as Collections, Loss Mitigation, Foreclosure, Bankruptcy, Claims, Servicing Transfers, ARMs, Escrows, Payment Processing and Payoffs.
• Identify discrepancies and opportunities for process improvement through analysis of audit findings, management reports, and discussions with servicers.
• Alert appropriate management levels and internal departments to problems identified during routine quality control reviews.  
• Follows through on all actionable items to ensure full and timely resolution is completed by the responsible parties.
• Performs other duties and participates in special projects as assigned by management.

EDUCATION / EXPERIENCE REQUIREMENTS

• 2+ years of related experience in audit, compliance, risk management or quality control in loan servicing or similar field.

• High school diploma required; Bachelor's degree in related field preferred.

• Intermediate knowledge of general banking operations, including deposit operations, loan administration, treasury management and/or other commercial banking products and services.

• Intermediate knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.

• Intermediate understanding of MS Office.

• Intermediate ability to foster and build relationships to achieve a common goal.

• Intermediate speaking and writing communication skills.

ADDITIONAL DETAILS

• Location: on-site in Irving, TX
• Hourly Pay Rate: Commensurate with Experience
• Schedule: 4 days onsite, WFH on Friday's

PHYSICAL REQUIREMENTS:

• Position requires all forms of dexterity/mobility which may include extended periods of sitting/standing. May occasionally required to reach with hands and arms, twist, climb or balance, stoop, kneel crouch or crawl.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral, depth perception and the ability to adjust focus.
• Must be able to speak and hear, lift and carry up to twenty-five pounds (25 lbs.) or occasionally more. 
• May be required to drive for business purposes and must hold a valid driver’s license in good standing and maintain personal auto insurance in compliance with local or state requirements.
• Ability to work in a fast-paced, occasionally noisy, or distracting environment.