Escrow Assistant (Call Center) - Carmel, IN

Agility 360 is searching for Escrow Assistants (Call Center) for an in-office (Carmel, IN) 6-Month contract-to-hire role with a growing client! The Escrow Assistants will be tasked with a variety of duties such as taking inbound calls, making outbound calls/emails, looking at vehicle damages, paying attention to detail on reports, all while multitasking multiple claims.

Job Duties

• Make and answer phone calls with customers, agents, and repair facilities
• Accurately verify, key, and/or update insurance information in relation to all Creditor Placed Insurance) CPI product types and CPI cancels
• Process email, handle files, and input notes/diary entries in the claims system
• Entering escrow premium
• Resolving difficult accounts / problem solving
• Prepares and submits administrative reports as required
• Delivers an outstanding customer service experience to all internal, external, current, and prospective nationwide customers
• Additional duties as required.

Qualifications / Skills

• High school diploma or equivalent, required
• Customer Service experience, required
• Claims related call center experience is preferred
• Adjuster license NOT required but licensing or prior claims experience is preferred
• Proven Microsoft Excel, Word and Outlook experience
• Strong communication etiquette (verbal and written)
• Competent in organization, multi-tasking, and prioritization, while maintaining confidentiality.
• Detail oriented with attention to accuracy

Details

• 6-Month Contract-to-Hire position with a growing company
• Location: Carmel, IN
• Hourly Pay Rate: $16 - $19/hr (based on shift)
• Shift: Multiple Shifts available, Monday - Friday, 40 hrs/week
• Employment consideration is contingent on passing a background check