Mortgage Collections Specialist

Agility 360 is searching for experienced Collections Specialist that have prior Mortgage Industry experience for a contract to permanent role with our client in the DFW area. This position will be on-site in Irving, TX. 

JOB SUMMARY

The Mortgage Collections Specialist (MCS) will review accounts for recent activity and changes, ask probing questions to establish the borrower's ability to pay the debt, understand payment inquiries, and take steps to resolve the matter. The MCS will need to use their ability to multitask by typing notes simultaneously while speaking to borrowers. To ensure success, the MCS will need to be up to date with laws, regulations, policies, and procedures related to debt collection in the Mortgage industry. Required position training and certifications are provided to the employee.

ESSENTIAL JOB FUNCTIONS

• Customer Communication -Making outbound collections calls in a professional manner while keeping and improving customer relations
• Discuss account details, answer borrower questions, and confirm contact information (payment amount, escrow changes, etc.)
• Collecting payments- efficiently provide all payment options to customers- Mail, Pay by Phone, web payments
• Identify financial hardships attributing to account delinquency and take proper action to aid the borrower.
• Negotiate payment plans as needed
• Provide prompt follow-up on payment arrangements
• Mail correspondence to encourage payment of delinquent accounts
• Make monthly outbound skip trace calls
• Maintain a record of contacts and attempted contacts as well as details of conversations and arrangements in the required systems.
• Achieve daily call goals and phone availability
• Responsible for meeting legal requirements and following internal policies
• Respond to emails in a sensible professional manner
• Adhere to federal and state debt collection laws and regulations

EDUCATION / EXPERIENCE REQUIREMENTS

• Customer/Client Focus- must have excellent Active Listening skills
• Problem Solving/Critical thinking skills
• Time Management-Capability to multitask in a fast-paced environment
• Clear and Concise professional communication- Written and Verbal, Resilient with impolite clients
• Outstanding phone etiquette
• Teamwork Orientation- but the ability to work successfully on own initiative
• Strong typing and organizational skills.
• Familiar with the Fair Debt Collection Practices Act (FDCPA) and other laws governing debt collection practices
• Negotiating skills
• High school diploma or equivalent required
• Proficient Computer skills and knowledge of Microsoft Office and Google applications required
• Customer service experience preferred
• Prior experience in debt collection preferred
• Mortgage banking experience preferred
• Telecommunication experience preferred

Details

• Contract to Permanent Role with a Growing Company
• Location: On site in Irving, TX
• Pay Rate: $25 - $28 an hour (based on experience)
• Employment consideration is contingent on passing a background check
• Must be able to work one/two weekend shifts a month (8am -12pm cst)