Bilingual-Customer Service Specialist (ON SITE Carmel, IN)

Agility 360 is searching for Bilingual Customer Service Specialists for an on-site contract to a permanent role with a growing client! The Bilingual Customer Service Specialist will be tasked with a variety of duties and responsibilities, such as updating database with insurance for various collateral, delivering of high quality and accurate customer service while maintaining solid customer relationships by handling their questions and concerns with speed and professionalism and receiving inbound calls and completes outbound calls or web inquiries to insurance companies to verify insurance, in both English and Spanish. 

Responsibilities

• ​​​​Handle incoming borrower, agent, and lender calls at a professional level
• Accurately compose written information for loan histories
• Accurately verify, key and/or memo insurance information in relation to all Creditor Placed Insurance (CPI) product types and CPI cancels
• Ability to follow up and resolve customer problems or issues
• Mentor fellow co-workers as requested by supervisor
• Report any system and related issue
• Meet set goals and assigned workload expectations for productivity
• Meet and exceed Quality audits and metrics
• Ability to be coached and learn from previous errors and know what is needed to improve
• Meet monthly regarding scorecard metrics
• Distribute and exchange information  with others
• Perform other duties as assigned
• Strong attention to detail and organization skills required
• Strong problem solving and analytical abilities
• Dependable and reliable
• Ability to acknowledge and respect confidential information
• Excellent telephone, written and verbal communication skills with strong customer service focus
• Professional interaction with employees, peers and customer
• Answers questions, corrects errors and resolves discrepancies
• Ability to learn quickly

Qualifications / Skills

• Education & Professional Experience: Graduation from a credited High School (Diploma) or GED is required. Entry level role, minimal experienced required.
• Critical Thinking Skills: Use of clear, concise and effective and strong oral communication; accurately composes written materials as required by the position. Handle confidential information in a responsible manner. Ability to convey thoughts in a focused and concrete manner..
• Customer Service Skills: Use of clear, concise and effective and strong oral communication; accurately composes written materials as required by the position. Handle confidential information in a responsible manner. Ability to convey thoughts in a focused and concrete manner.
• Multi-Task Ability: Willingly adds value to the team, shares information freely among the team, and communicates with others in a direct, honest, and open manner, while maintaining others’ dignity. Works with management to build a strong cohesive team environment where every individual is valued.
• Communication: Possesses clear and professional verbal and written communication skills when used both internally and externally. Effectively presents accurate information to varying audiences.
• Initiative: Seeks ways to contribute to the success of the team and company overall. Uses failures/mistakes as opportunities to learn and correct anticipates issues, and moves to resolve them.
• Accountability: Takes ownership of one’s accounts/duties and ensures that issues under their purview are resolved timely and in accordance with departmental standards.
• Technical Proficiency: Experience with MS Office with particular emphasis on MS Word & Outlook
• Languages: Proficient/Fluent in both English and Spanish is required

Details

• Contract to Perm Role with a Growing Company
• Location: Carmel, IN (Opportunity for hybrid/remote after 6 months, based on performance)
• Shift: Mon - Fri, 10:00am - 6:30pm EST
• Hourly Pay Rate: $16.80 (based on experience)
• Employment consideration is contingent on passing a background check