Deposit Operations Specialist (IntraFi, CDARS, Cash Management) - Contract

• Process and maintain Insured Deposit Solution (IDS) products and services across IntraFi (ICS, CDARS, IND) and Reich & Tang (R&T) platforms in accordance with established procedures, service level expectations, regulatory requirements, and operational controls.
• Perform new account onboarding, customer profile creation, account maintenance, account conversions, product changes, account closures, liquidations, and customer migrations between IDS platforms.
• Process ICS and R&T manual transactions, including deposits, withdrawals, liquidations, closures, settlement activity, and related general ledger postings.
• Administer CDARS account activity, including new placements, maturity processing, renewals, redemptions, early withdrawals, maturity notices, trial balance preparation, pre-balancing, mass exchange file support, and exception resolution.
• Establish and maintain cash manager accounts, combined statements, related balance functionality, multi-tier sweep structures, deficit and excess sweeps, overdraft relationships, peg balances, and liquidity management configurations.
• Process customer and account maintenance requests, including address updates, exclusions/opt-outs, rate changes, account number changes, Depositor Control Panel (DCP) access maintenance, ownership changes, profile updates, and service conversions between IDS products and platforms.
• Create and maintain R&T rate plans, customer rate structures, tiered pricing schedules, Fed Funds-based pricing programs, and associated system reports and notifications.
• Perform daily, monthly, quarterly, and year-end operational processing activities, including reconciliation, balancing, settlement validation, reporting, account monitoring, and audit support.
• Complete daily balancing and reconciliation activities for ICS, CDARS, R&T, IND, WATC, Stable Custody, and related general ledger accounts, researching and resolving balancing exceptions and out-of-balance conditions.
• Monitor and process FTM work queues, online dollar transactions, settlement activity, cash manager requests, account exceptions, system-generated reports, workflow requests, and operational alerts.
• Perform Business Banking (BeB) account linking, combined statement maintenance, investment reporting setup, and online banking profile administration.
• Support SACA account administration, customer exclusions, FDIC coverage configurations, account ownership updates, depositor access management, and specialized customer servicing requirements.
• Generate, validate, distribute, and maintain operational, reconciliation, incentive, call report, audit, and management reporting packages.
• Utilize FIS IBS, IntraFi, R&T CAP, FTM, FCM/Image Center, Digital Administration Tool (BST), SharePoint, Power BI, IDS Workflow, Total Banking Solutions (TBS), and related systems to perform operational responsibilities.
• Conduct callback reviews, dual-control verification, and quality control reviews of account setups, maintenance requests, transaction activity, sweep configurations, and customer instructions.
• Research and resolve account discrepancies, reconciliation variances, transaction exceptions, system errors, order failures, settlement issues, and customer inquiries.
• Maintain accurate records, operational documentation, audit evidence, and workflow comments to support regulatory, audit, risk management, and records retention requirements.
• Participate in business continuity and disaster recovery activities, including contingency processing procedures during system, vendor, workflow, or operational outages.
• Assist with system implementations, process improvements, workflow automation initiatives, testing activities, procedural development, and strategic department projects.
• Collaborate with Relationship Managers, Treasury Management, Wealth Management, Accounting, Finance, Technology, Risk, Compliance, Operations Support, and external vendors to support customer service and operational initiatives.

• High school diploma or equivalent required.
• Minimum of 2+ years of experience in Banking Operations, Deposit Operations, Treasury Services, Cash Management Operations, or a related financial services environment.
• Strong knowledge of deposit operations, account servicing, cash management products, sweep structures, liquidity management, and transaction processing.
• Working knowledge of IntraFi products (ICS, CDARS, IND), Reich & Tang platforms, cash manager administration, and FDIC-insured deposit products.
• Experience with account reconciliations, balancing procedures, settlement processing, general ledger controls, and exception management.
• Understanding of operational risk management, dual-control procedures, callback verification requirements, audit standards, and regulatory compliance.
• Strong analytical, problem-solving, organizational, and attention-to-detail skills.
• Ability to manage multiple priorities and meet deadlines in a fast-paced, high-volume environment.
• Proficiency with FIS IBS, IntraFi, R&T CAP, FTM, SharePoint, Microsoft Excel, and other banking or financial systems.
• Excellent communication, interpersonal, and customer service skills with the ability to collaborate effectively across departments and business units.

PHYSICAL REQUIREMENTS:

• Position requires all forms of dexterity/mobility which may include extended periods of sitting/standing. May occasionally required to reach with hands and arms, twist, climb or balance, stoop, kneel crouch or crawl.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral, depth perception and the ability to adjust focus.
• Must be able to speak and hear, lift and carry up to twenty-five pounds (25 lbs.) or occasionally more. 
• May be required to drive for business purposes and must hold a valid driver’s license in good standing and maintain personal auto insurance in compliance with local or state requirements.
• Ability to work in a fast-paced, occasionally noisy, or distracting environment. 

• Pay Rate: $21 - $25 per hour (based on experience)
• Contract Length: 6-month contract with potential for extension based on business needs
• Schedule: Monday through Friday, 7:30 AM to 4:00 PM, with availability to work weekends and holidays as needed
• Location: Phoenix, AZ (Fully Onsite)