Validations Specialist

Agility 360 is searching for an experienced Validations Specialist. The Validations Specialist will be tasked with a variety of duties and responsibilities as driven by work orders from internal departments and/or division partners. Position requires outbound calling to Insurance Agents/Regional offices or utilizing various electronic (Website Verifications) for verification of loan collateral coverage. The ideal candidates will have outbound calling and auto insurance-related experience. 

Responsibilities

• Performing Outbound Calls to Insurance Agents/Regional offices or utilizing various electronic (Website Verifications) means such as websites for verification of loan collateral coverage.
• Review Physical Damage insurance policies for required coverages and Lienholder’s interest to cancel vehicle CPI (lender placed) policies, that does not result in loss of premium for client. 
• Performing Outbound Calls to Insurance Agents/Regional offices or utilizing various electronic means such as websites for verification of loan collateral coverage.
  • Out Bound Calls - 85% 
  • Website Verifications - 15%
• Understanding reading of insurance history on loans
  • Why LPI was issued on a loan
  • What can cancel our LPI without a lapse in coverage
  • Understanding what causes Borrower/Lender frustrations 
• No assumptions - must ask questions in teams chat 
• Ability to learn and move to another task as needed

Qualifications / Skills

• Education & Professional Experience: High school diploma or GED required. Excellent communication and organizational skills. Will consider the equivalent combination of job experience & education that demonstrates the ability to perform the essential functions of this job.
• Critical Thinking Skills: Ability to identify, analyze, and resolve problems. Adaptable to change and has the ability to make independent decisions.
• Judgment and decision-making authority on daily work assignments. Demonstrated ability to work autonomously to perform required work assignments. Maintains a positive approach to the resolution of issues and is considered trustworthy by both peers and the management team. Carefully evaluates an impact of own actions to Company, investors, employees, and self and confirms course of action with management team regarding high visibility or sensitive issues.
• Customer Service Skills: Use of clear, concise and effective and strong oral communication; accurately composes written materials as required by the position. Handle confidential information in a responsible manner. Ability to convey thoughts in a focused and concrete manner.
• Multi-Task Ability: Willingly adds value to the team, shares information freely among the team, and communicates with others in a direct, honest, and open manner, while maintaining others’ dignity. Works with management to build a strong cohesive team environment where every individual is valued. Ability to prioritize and handle multiple tasks
• Communication: Possesses clear and professional verbal and written communication skills when used both internally and externally. Effectively presents accurate information to varying audiences.
• Initiative: Seeks ways to contribute to the success of the team and company overall. Uses failures/mistakes as opportunities to learn and correct, anticipates issues, and moves to resolve them.
• Accountability: Takes ownership of one’s accounts/duties and ensures that issues under their purview are resolved timely and in accordance with departmental standards.
• Technical Proficiency: Knowledge of MS Word, Excel, and PowerPoint

Details

• Long-Term Contract Role with a Growing Company
• Location: FULLY REMOTE (Must be living in CST or EST time zones only)
• Hourly Pay Rate: $17
• Employment consideration is contingent on passing a background/drug screening