Loan Servicing Specialist
 

Agility 360 is looking for Loan Servicing Specialist to set-up quality assurance review and document processing for new loans.

Responsibilities:

• Conduct an internal review of newly boarded loans to ensure system accuracy and modify policies at the loan level by following established guidelines to update information as required
• Process incoming insurance-related documentation by verifying data, comparing against physical documentation for accuracy, researching exceptions, entering changes, and updating system of record as required
• Resolve information gaps by contacting carriers and agencies as required to gather policy information and other missing data and update systems as appropriate
• Process draw advances for construction loans
• Assist with MERS tasks as needed
• Other tasks assigned by management

Standards of Performance:

• Communication: communicate clearly to all associates at all levels within the organization, written and verbally
• Provide Cross-Training as needed
• Eloquently deal with problems involving several concrete variables in standardized situations
• Professionally deal with customers, peers, and other company employees
• Meet auditing requirements by accurately entering data and maintaining data integrity in loan tracking applications to minimize risk
• Manage individual performance by setting work-related goals, tracking personal achievements, and communicating with management to report on success and identify improvement strategies

Qualifications:

• High school diploma or one-year certificate from college or technical school
• One (1) or more years of mortgage servicing experience
• Fannie Mae or Freddie Mac loan servicing experience preferred
• Intermediate skills in computer operation including word processing, spreadsheet and specialty software (e.g., Microsoft Word, Excel, etc.) programs
• Experience with LPS/Black Knight/MSP preferred

Skills:

• Good character, motivated, hard-working
• Strong work ethic
• Flexibility and ability to adapt to change quickly
• Strong problem resolution skills
• Excellent verbal and written communication skills
• Strict adherence to work schedule times and deadlines
• Ability to work well with fellow associates, clients, and vendors
• Good communication skills. Neat, clean, healthy work habits
• Detail-oriented, organized, and flexible
• Ability to thrive in a fast-paced, team-oriented environment
• Must be comfortable working in a start-up dynamic environment
• Must be proficient in Microsoft Office suite