Operations Workflow Escrow-QC

Agility 360 is searching for an experienced Operations Workflow Escrow QC analyst. The OWF-QC will be tasked with a variety of duties and responsibilities as driven by work orders from internal departments and/or division partners. Position requires detailed knowledge of operation processes in a variety of risk management products. Analyst will demonstrate expert knowledge of concepts, practices and procedures to resolve work order requests in a fast-paced, deadline-driven environment while meeting and exceeding quality, quantity and service level standards. Work order requests will include execution of corrective actions, short-term service projects, and staffing supplement for peak volumes/holidays. The Operations Workflow Analyst will deliver excellent customer service for clients by maintaining consistently high standards and modeling a passion for service.

Responsibilities

• Analyze loan level files and policies and procedures
• Review and analyze servicing reporting for escrow advances, lender placed insurance, and fee research. 
• Accurately verify, key, and/or memo insurance information in relation to all escrow product/coverage types (windstorm, hazard, wind, Flood.etc). 
• Update loan history based on research and documentation received (either written or verbal).  Accurately compose written information for loan histories, including:
  • Gather, interpret, and use complex data to develop actionable steps that will improve processes and optimize results.
  • Thoroughly understand Hazard forced placed certificates, procedures, and consequences of not following the correct processes and/or procedures. 
  • Maintain a knowledge of escrow servicing regulations to maintain compliance with Federal, State and agency specific guidelines.

• (20%) Outbound Calls & Website Verifications
• Understanding reading of insurance history on loans
• Understanding what causes Borrower/Lender frustrations
• No assumptions - must ask questions in teams chat
• How to key Premiums Due - Knowing Remittance to select
• Consequences for not keying Premiums accurately (QC)
• Nible - Able to multiple task, switch assignments as needed

Qualifications / Skills

• Education & Professional Experience: High school diploma or GED required. Excellent communication and organizational skills. Will consider the equivalent combination of job experience & education that demonstrates the ability to perform the essential functions of this job.
• Critical Thinking Skills: Ability to identify, analyze, and resolve problems. Adaptable to change and has the ability to make independent decisions.
• Judgment and decision-making authority on daily work assignments. Demonstrated ability to work autonomously to perform required work assignments. Maintains a positive approach to the resolution of issues and is considered trustworthy by both peers and the management team. Carefully evaluates an impact of own actions to Company, investors, employees, and self and confirms course of action with management team regarding high visibility or sensitive issues.
• Customer Service Skills: Use of clear, concise and effective and strong oral communication; accurately composes written materials as required by the position. Handle confidential information in a responsible manner. Ability to convey thoughts in a focused and concrete manner.
• Multi-Task Ability: Willingly adds value to the team, shares information freely among the team, and communicates with others in a direct, honest, and open manner, while maintaining others’ dignity. Works with management to build a strong cohesive team environment where every individual is valued. Ability to prioritize and handle multiple tasks
• Communication: Possesses clear and professional verbal and written communication skills when used both internally and externally. Effectively presents accurate information to varying audiences.
• Initiative: Seeks ways to contribute to the success of the team and company overall. Uses failures/mistakes as opportunities to learn and correct, anticipates issues, and moves to resolve them.
• Accountability: Takes ownership of one’s accounts/duties and ensures that issues under their purview are resolved timely and in accordance with departmental standards.
• Technical Proficiency: Knowledge of MS Word, Excel, and PowerPoint

Details

• Long-Term Contract Role with a Growing Company
• Location: FULLY REMOTE
• Hourly Pay Rate: $18-$20 based on experience
• Employment consideration is contingent on passing a background/drug screening