Customer Service Specialist-Mortgage Servicing-Dallas
Summary
| Title: | Customer Service Specialist-Mortgage Servicing-Dallas |
|---|---|
| ID: | 1224 |
| Location: | Dallas, Texas |
Description
Customer Service Specialist-Mortgage Servicing
JOB SUMMARY
The Customer Service Representative is responsible for handling in-bound calls from customers or third parties regarding all general servicing questions. The Customer Service Representative will also make outbound calls and work directly with the borrower to determine the best possible method to permanently resolve delinquency by using a variety of collections and workout techniques. The position is responsible for using verbal and interpersonal skills to provide excellent customer service and knowledgeable responses to resolve customer calls.
ESSENTIAL JOB FUNCTIONS
- Compares and evaluates possible customer service solutions, and decides which to recommend to customers to best meet their needs and circumstances.
- Responsible for prompt and accurate response to customer’s mortgage servicing questions and concerns.
- Assists borrowers with late charge waiver and other loan maintenance requests.
- Compares and evaluates possible customer service solutions, and decides which to recommend to customers to best meet their needs and circumstances.
- Responsible for prompt and accurate response to customer's mortgage servicing questions and concerns.
- Assist borrowers with late charge waiver and other loan maintenance requests.
- Input data and verify information to process telephone draft payments.
- Provide customers with information about products and services to generate additional revenue through cross-sell/up-sell opportunities.
- Properly document each customer interaction in the servicing system.
- Perform loan-related mathematical equations.
- Perform follow-up and research tasks to ensure problem resolution.
- Adhere to specific scheduling guidelines to ensure proper phone coverage.
- Adhere to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer mortgage assets.
- Explain loan payment histories using basic accounting and mathematical concepts and request corrections when necessary.
- Perform follow-up and research tasks to ensure resolution.
- Adhere to specific scheduling guidelines to ensure proper phone coverage.
- Other duties as assigned.
EDUCATION / EXPERIENCE REQUIREMENTS
- Recent College Graduates preferred
- Previous experience in Mortgage Banking is plus
- Understanding of federal and state mortgage servicing requirements, standards and servicing processes
- Minimum of 1 year experience of mortgage customer service background or customer service experience in a banking or financial services environment preferred
LOCATION:
Lewisville, Texas Office
This opening is closed and is no longer accepting applications
